Terms and Conditions

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own; however, we still need to agree to some rules to ensure that there are no disagreement. By using our service, you acknowledge and accept the following Terms and Conditions

Wash-and-Iron Laundry Terms

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, we do not have time to check your pockets to see if you have left anything in them. Therefore, we cannot be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we cannot guarantee that we will find or return it.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the regular laundry bag you give to us. Along the same lines, we cannot be held responsible for the re-disposition of colors or dimensional changes (shrinking or stretching).

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we cannot be held responsible for any lost laundry.

Rest assured though, we carefully track your clothes. We treat your laundry separately at every single step starting from sorting then washing and ironing and finally packaging.

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes to help you.

Dry Cleaning Terms

We will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse you up to 200 Saudi Riyals the charge per damaged article.

General Terms for All Services

Payment

We reserve the right to hold your laundry hostage until we are paid in full.

Minimum Fee

If you schedule us to come to pick-up your laundry, we have a minimum charge per pick-up of S.R 20.00, regardless of whether or not you give us laundry to wash. Remember, you are free to cancel any appointment at any time, so if you do not have any laundry for us to wash, please be sure to notify us before your appointment time so we do not come to your address or charge you this fee.

Pick-up and Delivery Scheduling

We will do our best to pick-up your laundry at the agreed upon time. We cannot be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on time for our deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., in a hallway) or with a third party (e.g., with a door attendant or a helper), we are not responsible for your laundry before we have picked it up or after we have dropped it off.